Who we are
Studio Tray is made and run by Syed Hissam Mustafa Rizvi, in Rawalpindi, Pakistan. “We” on this page means Studio Tray.
This website
studiotray.com has no accounts, no cookies, no analytics and no advertising. It does not follow you to other sites.
Like every website, our hosting provider keeps short technical records, such as your internet address and the page you asked for, to deliver the site and protect it from attacks.
Book a visit, and Chat on WhatsApp
The form does not send anything to us. It opens WhatsApp with your name, shop and city written in a message, and nothing is sent until you press send.
What you send us on WhatsApp, we use only to arrange your visit or your video call. We do not add you to any list. If you do not become a customer, we delete the chat within 3 months.
WhatsApp’s own privacy policy covers messages sent through it.
The Studio Tray app
On your phone
Your stock, your boxes and your photographs live on your phone, and the app works with no internet. We do not have a copy unless you turn on cloud backup.
Cloud backup
A backup is locked on your phone, with the key on your shop card, before it leaves. Our server stores it and cannot open it.
We keep a spare key, offline, only to rescue your shop if your card and your phone are both lost. We use it only when you ask. Keep your card safe: whoever holds it can open your backups.
Private backup
Add a password only you know. Then the spare key opens nothing, and not even Studio Tray can open your backup or reset the password. If you forget it and lose your phone, the backup is lost for good.
Pictures, reels and 3D models
To make a studio picture, a reel or a 3D model, or to read a photograph, the app sends that photograph and the details the job needs to the service that makes it. Nothing else goes with it.
What our server keeps
- A count of what you made and what it cost. No pictures.
- The files behind a link you send. A 3D link’s model goes as soon as you stop the link, or within 30 days after the link ends, with its notes.
- Your designer’s download link works 24 hours. Then the file is deleted.
Taking it with you
You can export everything as a file at any time, free, whatever your plan.
Your customers
Through a shop’s link, a customer may leave a name, a phone number, what they like, notes and pictures.
- Sealed on the customer’s phone, before it is sent, and opened on the shop’s phone. Our server cannot read it.
- The key that opens it is kept in the shop’s cloud backup, so the spare key above reaches it too, unless the shop has Private backup.
- Pictures a customer sends go to that shop only.
- When a customer designs a piece on the link, their words and any picture they give are sent to the picture service to draw it.
The shop uses these details to answer the customer, and only about what they asked for. If you are a customer and want your details removed, ask the shop, or write to us and we will pass it on.
Your choices
- Ask what we hold about you, and have it corrected or deleted.
- Delete anything in the app on your phone, whenever you like.
- Turn cloud backup or Private backup on or off.
We reply within 30 days. If this page changes in a way that matters, we will update the date above, and tell shops in the app before the change takes effect.
Contact us
Questions about your data, or a lost shop card: